Privacy Policy

This Privacy Policy explains how Twinkle Deals (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have any questions or need more information about our privacy practices, or if you’d like to make a complaint, please contact us at twinkledeals12@gmail.com or by mail using the details below:

Lahore, Lahore 00000, Pakistan

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information needed to process your purchases. We may also collect additional information if you contact us for customer support. We refer to any information about an identifiable individual as “Personal Information.” Below is a list of what Personal Information we collect and why.

Device Information

  • Purpose of Collection: To load the Site accurately and to analyze site usage to improve our services.
  • Source of Collection: Collected automatically through cookies, log files, tags, or pixels when you access our Site.
  • Disclosure for Business Purpose: Shared with our processor Shopify.
  • Personal Information Collected: Web browser version, IP address, time zone, cookie info, viewed products, search terms, and interactions with the Site.

Order Information

  • Purpose of Collection: To process payments, fulfill orders, arrange shipping, provide invoices, communicate with you, and offer relevant advertising based on your preferences.
  • Source of Collection: Collected directly from you.
  • Disclosure for Business Purpose: Shared with our processor Shopify.
  • Personal Information Collected: Name, billing and shipping address, payment details (credit card number, house address), email address, and phone number.

Customer Support Information

  • Purpose of Collection: To assist with smooth deliveries and provide customer support.
  • Source of Collection: Collected from you or via Shopify.
  • Disclosure for Business Purpose: Used for business growth and customer service.
  • Personal Information Collected: Information necessary to deliver your parcel and assist with any support needs.

Children’s Privacy

The Site is not intended for children under 7 years old, and we do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us offer services and fulfill contracts with you. Examples include:

  • We use Shopify to power our online store. You can read more about how Shopify handles your Personal Information here: Shopify Privacy Policy.
  • We may share Personal Information to comply with applicable laws, respond to lawful requests (e.g., subpoenas), or protect our rights.

Behavioral Advertising

We use your Personal Information to send targeted advertisements or marketing communications we believe you might like. For example:

  • We use Google Analytics to understand how customers use the Site. You can read more about how Google uses your data here: Google Privacy Policy. You can opt-out of Google Analytics here: Google Analytics Opt-Out.
  • We use Shopify Audiences to show ads to potential buyers who have made purchases from other Shopify merchants.

For more about how targeted advertising works, visit the Network Advertising Initiative at NAI's Educational Page.

You can opt-out of targeted advertising by visiting:

Using Personal Information

We use your Personal Information to:

  • Offer products for sale
  • Process payments
  • Ship and fulfill orders
  • Keep you updated about new products, services, and offers

Lawful Basis for Processing (GDPR)

If you are a resident of the European Economic Area (EEA), we process your Personal Information based on the following lawful grounds:

  • Your consent
  • The performance of a contract between you and the Site
  • Compliance with legal obligations
  • To protect your vital interests
  • To perform a task carried out in the public interest
  • For our legitimate interests (which do not override your rights and freedoms)

Retention

We keep your Personal Information for as long as necessary to fulfill your order or as required by law. You can request to have this information erased at any time.

Automated Decision-Making

We use some automated decision-making, such as screening for fraud. This does not have a legal or significant effect on you but is used to protect both our business and customers.

Selling Personal Information

As defined by the California Consumer Privacy Act (CCPA), our Site does not sell Personal Information.

Your Rights (GDPR and CCPA)

If you are a resident of the EEA or California, you have rights to access, update, or delete your Personal Information. For more details on how to exercise these rights, please contact us using the information above.

Cookies

We use cookies to improve your browsing experience, store preferences, and help with analytics. Cookies may also help with targeted advertising.

You can control cookie settings through your browser or use the following links to learn more:

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” signals because there is no consistent industry standard for this.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements. Please review this page regularly for updates.

Complaints

If you are dissatisfied with our response to your complaint, you can contact your local data protection authority or the supervisory authority for our site.

Last updated: 24th January 2025